Last updated: September 6, 2026
ALERTAVIA attaches particular importance to the protection, confidentiality and security of your personal data.
This Privacy Policy explains how personal data may be collected and processed when you visit ALERTAVIA, create an account, subscribe to our services, receive our newsletters or otherwise interact with us.
The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), the French Data Protection Act (Loi Informatique et Libertés) and other applicable data protection legislation.
DATA CONTROLLER
The data controller for personal data collected through ALERTAVIA is:
AEROCONTACT
142 Rue de Rivoli
75001 Paris
France
Company identification number: 788 810 133
VAT number: FR78 788 810 133
For questions concerning the processing of your personal data or to exercise your rights, you may contact us at:
Email: [privacy@alertavia.com]
PERSONAL DATA WE MAY COLLECT
Depending on how you use ALERTAVIA and the services you choose, we may collect the following categories of information:
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identification information, such as your name and first name;
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contact information, such as your email address, postal address and telephone number where applicable;
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professional information, such as your company, job title or business sector, when voluntarily provided;
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information associated with your ALERTAVIA account;
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subscription and transaction information;
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newsletter subscriptions and communication preferences;
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information you provide when contacting our editorial, advertising or customer service teams;
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technical information relating to your use of the website, such as IP address, browser type, device information, connection logs and security data;
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information relating to your use of ALERTAVIA, including pages viewed and interactions with our services, subject to the applicable rules concerning cookies and other tracking technologies.
Where payments are processed by a third-party payment provider, payment card information may be collected directly by that provider. ALERTAVIA does not retain full payment card details unless expressly stated otherwise.
WHY WE USE YOUR PERSONAL DATA
We may process your personal data in order to:
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create and manage your ALERTAVIA account;
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manage subscriptions and access to subscriber-only content;
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process payments and maintain accounting and transaction records;
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provide the services you have requested;
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send newsletters, alerts and other editorial communications to which you have subscribed;
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respond to enquiries and provide customer or technical support;
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manage advertising and commercial relationships;
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maintain the security and proper functioning of the website;
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prevent fraud, abuse and unauthorised access;
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measure and understand the use and performance of ALERTAVIA;
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improve our website, services and editorial products;
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comply with our legal and regulatory obligations.
Depending on the processing concerned, we rely on one or more of the following legal bases:
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performance of a contract or steps taken at your request before entering into a contract;
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compliance with a legal obligation;
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our legitimate interests, provided that these interests do not override your fundamental rights and freedoms;
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your consent, where consent is required by applicable law.
Where processing is based on your consent, you may withdraw that consent at any time.
NEWSLETTERS AND COMMERCIAL COMMUNICATIONS
If you subscribe to an ALERTAVIA newsletter or other editorial communication, we may use your email address and related information to deliver those communications.
You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us.
Where required by applicable law, commercial communications will only be sent with your prior consent.
WHO MAY ACCESS YOUR DATA
Personal data is accessible only to persons who need it for the purposes described in this Privacy Policy.
This may include authorised members of ALERTAVIA and AEROCONTACT as well as service providers acting on our behalf, including providers involved in:
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website hosting and technical maintenance;
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email and newsletter distribution;
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account and subscription management;
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payment processing;
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website security and fraud prevention;
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analytics and audience measurement;
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customer relationship management.
These service providers may only process personal data in accordance with their contractual obligations and applicable data protection law.
We do not sell your personal data.
We may also disclose information where required by law, regulation, court order or a competent public authority.
INTERNATIONAL DATA TRANSFERS
Some of the service providers used by ALERTAVIA may process data outside the European Economic Area.
Where personal data is transferred to a country that has not been recognised by the European Commission as providing an adequate level of data protection, we take appropriate measures as required by applicable law, which may include the use of European Commission Standard Contractual Clauses or other recognised safeguards.
DATA RETENTION
We retain personal data only for as long as necessary for the purposes for which it was collected and to comply with our legal obligations.
Retention periods therefore depend on the type of information and the purpose of the processing.
In particular:
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account information is generally retained for the duration of the account and for a limited period thereafter where necessary;
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subscription and customer data may be retained for the duration of the contractual relationship and subsequently for the periods required by applicable accounting, tax or legal obligations;
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data used for commercial prospecting may generally be retained for up to three years following the end of the commercial relationship or the last meaningful contact, as applicable;
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technical and security logs are retained only for the period reasonably necessary for security, troubleshooting and fraud prevention;
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newsletter information is retained until you unsubscribe or withdraw your consent, subject to any information that must be retained to record your opt-out.
Certain data may be archived for longer periods where required to establish, exercise or defend legal claims or comply with a legal obligation.
SECURITY
We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, disclosure or unauthorised access.
Our website infrastructure is hosted by OVH SAS in France.
However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.
YOUR RIGHTS
Under applicable data protection law, and depending on the circumstances, you may have the right to:
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access your personal data;
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correct inaccurate or incomplete personal data;
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request deletion of your personal data;
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request restriction of processing;
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object to certain processing;
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obtain certain personal data in a portable format;
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withdraw your consent at any time where processing is based on consent.
You may exercise these rights by contacting:
Email: [privacy@alertavia.com]
or by writing to:
ALERTAVIA / AEROCONTACT
142 Rue de Rivoli
75001 Paris
France
We may request additional information when necessary to confirm your identity. A copy of an identity document will only be requested where there is reasonable doubt about your identity and where such verification is necessary.
We will normally respond within one month of receiving your request. Where permitted by law, this period may be extended by up to two additional months depending on the complexity and number of requests. We will inform you if such an extension is necessary.
You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the French data protection authority.
COOKIES AND TRACKING TECHNOLOGIES
ALERTAVIA uses cookies and similar technologies for purposes including the operation and security of the website, account authentication, audience measurement and, where applicable, advertising or third-party services.
Some cookies are strictly necessary for the website to operate and do not require consent.
Other cookies or tracking technologies, particularly those used for certain analytics, advertising or third-party services, are used only in accordance with applicable consent requirements.
Where consent is required, you can accept or refuse these technologies and subsequently change your choices through our cookie management system.
For more information about the cookies and tracking technologies used by ALERTAVIA, please see our Cookie Policy.
THIRD-PARTY WEBSITES AND SERVICES
ALERTAVIA may contain links to third-party websites, social networks or other external services.
These third parties operate independently from ALERTAVIA and process personal data according to their own privacy policies. We encourage you to review those policies before providing personal information to them.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, technologies or legal obligations.
The date of the latest revision will always appear at the top of this page.
Where a change materially affects the way we process your personal data, we will provide appropriate notice where required by law.
